MEYER
COOKWARE AUSTRALIA Pty Ltd
ACN 073 818 069
(“Meyer”)
PRIVACY POLICY
At Meyer, we recognise the importance of your
privacy and understand your concerns about the security of the
personal information you provide to us. We comply with the
National Privacy Principles (“NPP’s”) as contained in the Privacy Act 1988. The NPP’s detail how
personal information is collected, used, stored and destroyed
and how an individual may gain access to personal information
held about them.
Personal information, as distinct from business
information, is information, or an opinion, that identifies an
individual, or from which a person’s identity could be
ascertained.
This policy details how Meyer manages personal
information, sets out some of your privacy rights in relation
to personal information, and advises how you can contact us
with privacy queries.
Our policy is not aimed at curtailing the flow of
business or business information, but simply ensuring personal
information is handled in accordance with the Privacy
Laws.
Collecting Personal Information about
you
In the course of doing business, Meyer endeavours
to collect business information only. However, the
collection of personal information in some instances is
unavoidable. We
aim only to collect personal information that is necessary to
provide the goods or to perform the services you or your
organisation have contracted us to provide, and advise of the
consequences if you/it chooses not to provide the
information.
The type of personal information collected will
depend on the goods and/or services you have asked us to
provide, or may be interested in, and may include names,
addresses, telephone and fax numbers and e-mail
addresses.
At the time personal information is collected or as
soon as practicable thereafter, we will advise you
of:
·
Our details
and how to contact us;
·
The purpose
for which the information is collected (unless the reason is
obvious in the circumstances);
·
Details of
how to access any information held about
you;
·
The type of
organisations to which we may disclose that
information;
·
The legal
and other consequences of you not providing the information
(if any);
unless any of the above is obvious in the
circumstances, or detailed on a collection
form.
While we endeavour to collect personal information
from the individual involved, in some instances we may also
receive personal information about you from third
parties. Where we
receive, (and retain) or use personal information from third
parties, we will contact you and advise we hold this
information.
How do we use your personal
information?
Meyer may use and disclose your personal
information if the disclosure is necessary to complete the
services we provide or in order to supply you or your
organization with goods ordered. Within Meyer, we may
use and disclose your personal information for the purposes of
performing our administration and other operations, including
accounting and credit/referece checks, record keeping, and
warranty and repair work.
We may also use your personal information for
related purposes that you would reasonably expect, such as
providing you with details about other goods or services
offered by us, as well as any promotions or sales relating to
our business that may be of interest to you. You can opt out of
receiving this information at any time by notifying
us.
In some cases we may disclose your personal
information to third parties, but only if it is required to
perform a credit/reference check or to complete the
transaction you have entered
into.
We may also disclose your personal information
where we have sought your consent or as is otherwise allowed
by law.
Transfer of Information outside
ofAustralia
We will not send your personal information outside
of Australia
unless:
·
It is
necessary to complete your transaction;
or
·
You have
provided your consent; or
·
We believed
on reasonable grounds that the organisation involved would
only deal with your personal information in a similar manner
to the requirements under the National Privacy Principles;
or
·
Where
otherwise allowed by the Privacy
Act.
Storage and Security
Personal information is stored electronically, on
paper, or both.
Meyer has physical, electronic and procedural
safeguards for personal information and takes reasonable steps
to ensure that your information is protected. Data stored
electronically is protected by both internal and external
firewalls, and access to electronic records is limited by
passwords. Only
staff with a password have access to all information on the
system and files can be designated read-only or no access.
Your personal information is stored within secure
premises.
Externally, the premises has several barriers to
unauthorised entry including secured entry and monitored
alarms.
Internally, steps are taken to ensure access to
personal information is limited, including filing in a locked
cabinet within a secured office. Some personal
information is also stored off site in a secure storage
facility.
Please be aware that personal information provided
by e-mail may not be secure. If you have any
concerns regarding the security of your personal information
when sending e-mails, please provide the information in an
alternate form, such as facsimile. We may record your
e-mail address if you send us
e-mail.
Meyer uses secure methods to destroy or permanently
de-identify your personal information as soon as the law
permits, provided the information is no longer needed. Meyer
will retain personal information while it is required for any
of its functions, or for any other lawful
purpose.
Access &
Correction
In most cases, you will be able to gain access to
personal information held about you by Meyer. We may provide you
with this information verbally or in writing, as may be
appropriate.
Where we do not agree to provide you with details of
personal information we will give you reasons
why.
We will take reasonable steps to amend or correct
your personal information to keep it accurate and up to
date. Please
notify us of any changes to your personal (and business)
information.
Privacy Concerns or
Complaints
If you have any queries or
concerns about your personal information, or would like to
make a complaint, please contact our Privacy Officer for
assistance.
How to Contact Us
You can contact us at the following
address:
Meyer Cookware Australia
Pty Ltd
1-19
Merrindale Drive
CROYDON SOUTH
VIC 3149
Ph: (03) 9761 5655
Fax: (03) 9761 5658
info@cookwarebrands.com.au
28 September
2007
All rights
reserved
